Computer repair needed

Depending on whether it is a PC or Mac, if they are old, and what Operating system you have; there are some things you may want to try first.

A virus and spyware scan may be needed (unless you use virus and spyware software) if it is running slower than it did and you have not added anything recently. There are free scans available such as Symantec http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym for virus scan and Max Secure http://www.spywaredetector.net/spywarescan.htm for spyware.

You may also want to clear out your browser cache (for Internet Explorer go to Tools-Internet Options-delete files), delete temporary files in your temp directory, check your available memory (if your hard disk runs alot) and check processes that are taking up CPU time (sometimes programs that run in the background are too much for your machine to handle and need to be stopped).

If you have a Mac, don't do any of the above suggestions!!!!!

I use a computer guy, guru, great person, Jeff Danick. JWD Tech. He knows both PC's and Mac's. Best customer service I have ever experienced and he has solved any problem I have had.

His number is 850-368-3528. Web address is www.jwdtech.com

I can't say enough good things about this guy.

Depending on whether it is a PC or Mac, if they are old, and what Operating system you have; there are some things you may want to try first.

A virus and spyware scan may be needed (unless you use virus and spyware software) if it is running slower than it did and you have not added anything recently. There are free scans available such as Symantec http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym for virus scan and Max Secure http://www.spywaredetector.net/spywarescan.htm for spyware.

You may also want to clear out your browser cache (for Internet Explorer go to Tools-Internet Options-delete files), delete temporary files in your temp directory, check your available memory (if your hard disk runs alot) and check processes that are taking up CPU time (sometimes programs that run in the background are too much for your machine to handle and need to be stopped).

thanks, i have a pc MAYBE 2 years old. I have done all the above.....

If you have a Mac, don't do any of the above suggestions!!!!!

I use a computer guy, guru, great person, Jeff Danick. JWD Tech. He knows both PC's and Mac's. Best customer service I have ever experienced and he has solved any problem I have had.

His number is 850-368-3528. Web address is www.jwdtech.com

I can't say enough good things about this guy.

Thanks, I am calling him along with someone else today...

thanks, i have a pc MAYBE 2 years old. I have done all the above.....
Thanks, I am calling him along with someone else today...

:clap_1: ...good luck IBD!!!!

thanks, i have a pc MAYBE 2 years old. I have done all the above.....
Thanks, I am calling him along with someone else today...

Please post how it turns out!!!

I thought you were supposed to throw away computers when they messed up today. It seems that new ones can be purchased at a similar cost as a repair, and you can get more memory and a faster chip in the new one. You guys may think I am kidding, but I am serious.

:shock: i would not mind doing that except i just bought new software, can it be installed on a new computer????

I thought you were supposed to throw away computers when they messed up today. It seems that new ones can be purchased at a similar cost as a repair, and you can get more memory and a faster chip in the new one. You guys may think I am kidding, but I am serious.

I thought you were supposed to throw away computers when they messed up today... You guys may think I am kidding, but I am serious.

PLEASE, recycle your computers. There's too much metals and chemicals in a computer to end up in a landfill, aquafer, etc.

Smiling JOe, i know the point you're making is with regard to the planned obsolescence of today's computers, but it comes with a real environmental cost.

http://www.treehugger.com/files/2005/01/north_america_a.php

PLEASE, recycle your computers. There's too much metals and chemicals in a computer to end up in a landfill, aquafer, etc.

Smiling JOe, i know the point you're making is with regard to the planned obsolescence of today's computers, but it comes with a real environmental cost.

http://www.treehugger.com/files/2005/01/north_america_a.php

You are correct. I didn't really mean throw it in the regular garbage.

IBD, be careful about that software. Much of today's software allows you to install on only one or two computers. I found out the hard way. I know these companies are trying to prevent theft but, D_MN! I have more than one computer, and what if I am replacing an outdated one? That is just bad business for these software giants. (one other reason why I avoid Microsoft as much as possible).

IBD, be careful about that software. Much of today's software allows you to install on only one or two computers. I found out the hard way. I know these companies are trying to prevent theft but, D_MN! I have more than one computer, and what if I am replacing an outdated one?

agreed. when you buy software over the net, opt to also get the CD sent to ou in the mail. if not, keep in a secure place, your date of purchase, payment type, registration key, etc, for future upgrades, additional installs on new computers, etc.

If i had a magic flute I would lure you all away from Microsoft land into the enchanted Mac forest.

I will NEVER own a PC again. It's been years since I saw the blue screen of death, or had to hit CNTRL+ALT+DEL

Seriously, the Mac Mini is about four times smaller that a PC tower and it does everything and more right out of the box. The operating system is FAR more intuitive and simple. There is about 98% less spyware or viruses out there to worry about, and every peripheral I have ever plugged in was up and running in minutes, if not seconds.

Anyhow, good luck with the repairs......

agreed. when you buy software over the net, opt to also get the CD sent to ou in the mail. if not, keep in a secure place, your date of purchase, payment type, registration key, etc, for future upgrades, additional installs on new computers, etc.

FYI- even using the CD, some software limits the number of installs. One way I have found around this is by downloading the program to my portable drive rather than my computers. I can then use the program on any computer by plugging in my portable drive.

If i had a magic flute I would lure you all away from Microsoft land into the enchanted Mac forest.

someday, i will venture from the darkside. i'm just nervous of the jump to macworld.

ok, I give up. I need to take my CPU's in for something tp be done.
They are so slow and freeze up all the time.
Does anyone have any recommendations for where to go????

Data Solutions (20 years experience)
Beth Godwin 850-585-1876 (cell)
She will give advice and come to your home ;-)

someday, i will venture from the darkside. i'm just nervous of the jump to macworld.

I convinced my mom to jump into the Mac world, and she hated it. I even tried it out many times, and grew frustrated really quickly (and I am fairly patient). I felt so bad, I bought her a laptop PC.

I think the thing which made it so difficult was the lack of assistance from Mac. Mom was never able to get any assistance via telephone. They kept directing her to their website for info. Mac reps didn't seem to get the fact that she part of Mom's trouble was that she couldn't get online because of complications with the Mac. She ended up driving three hours to their store in Lenox Mall (Atlanta) where she still received little assistance after paying for two classes of Mac help. My Mom is very patient and I have never seen her raise her voice, but she said that she was so upset with Mac's non-caring, no-customer-service, that she was ready to throw her Mac through the glass of the store just so they would get the message.

I have heard only good things from Mac users, but my Mom's didn't seem user friendly at all.

sarafunn went Mac and will not go back.

If i had a magic flute I would lure you all away from Microsoft land into the enchanted Mac forest.

I will NEVER own a PC again. It's been years since I saw the blue screen of death, or had to hit CNTRL+ALT+DEL

Seriously, the Mac Mini is about four times smaller that a PC tower and it does everything and more right out of the box. The operating system is FAR more intuitive and simple. There is about 98% less spyware or viruses out there to worry about, and every peripheral I have ever plugged in was up and running in minutes, if not seconds.

Anyhow, good luck with the repairs......

And what, pray tell, is the entrance fee to romp in the Mac forest?

I convinced my mom to jump into the Mac world, and she hated it. I even tried it out many times, and grew frustrated really quickly (and I am fairly patient). I felt so bad, I bought her a laptop PC.

I think the thing which made it so difficult was the lack of assistance from Mac. Mom was never able to get any assistance via telephone. They kept directing her to their website for info. Mac reps didn't seem to get the fact that she part of Mom's trouble was that she couldn't get online because of complications with the Mac. She ended up driving three hours to their store in Lenox Mall (Atlanta) where she still received little assistance after paying for two classes of Mac help. My Mom is very patient and I have never seen her raise her voice, but she said that she was so upset with Mac's non-caring, no-customer-service, that she was ready to throw her Mac through the glass of the store just so they would get the message.

I have heard only good things from Mac users, but my Mom's didn't seem user friendly at all.

This is totally incorrect. Not only are you able to get assistance via telephone from Apple, THEY ARE ALL LOCATED IN THE GOOD OLE USA!! Austin Texas is one of their biggest support employee areas.

I will NEVER own a PC. Mac is the only way to go!! Hands down. Nough said!

This is totally incorrect. Not only are you able to get assistance via telephone from Apple, THEY ARE ALL LOCATED IN THE GOOD OLE USA!! Austin Texas is one of their biggest support employee areas.

I will NEVER own a PC. Mac is the only way to go!! Hands down. Nough said!

I hear what you are saying, but I, too, spent over an hour on the telephone with the peeps at support, and I received no help to fix the problem with my mom's puter. So, please don't incorrectly say that I am totally incorrect about the lack of customer support that we encountered. ;-)

Now, when you buy a Mac, as with most pc's, you have to pay extra for customer support to extend beyond 90 days.

I hear what you are saying, but I, too, spent over an hour on the telephone with the peeps at support, and I received no help to fix the problem with my mom's puter. So, please don't incorrectly say that I am totally incorrect about the lack of customer support that we encountered. ;-)

Now, when you buy a Mac, as with most pc's, you have to pay extra for customer support to extend beyond 90 days.

Ok. Agreed. You have an unlimited 90 day support, however, I have always been helped after that time by asking for a level two person.

I do, however, like the fact that I am not talking to India, Phillipines (sp), or support people who do not speak english.

I have only had one major incident in the last 13 years and the support person, after 90 days, gave me his private number in Austin. I run my business on Mac's and would not consider a PC.

You can get a Mac mini for $599, base model.

As far as customer support, I wouldn't know because I haven't had one SECOND of problems with my machine. When I got high-speed installed at the house, the mediacom fella set up the cable modem, handed me the network cable, and I plugged it in. I opened my browser, went to the preferences pane, and clicked the "automatically detect ethernet settings" button. I have blazing through the internet ever since. I used to dog Macintosh out to anyone who would listen, just because it was different. That was before they narrowed the field on PC. The stuff that comes bundled in the operating system is pure brilliance.

Also, nowadays when you order one, you have the option of getting the harddrive partitioned and having Windows XP installed along side the Mac OS. This, to me, is like putting ketchup all over your filet mignon, but whatever.

If someone has a problem with a newly purchased Mac, I would come over and help you fix it. It seriously breaks my heart to think of people red-in-the-face mad at their PC's for acting the way they do. A friend of mine bought a fancy new recording mixer/computer interface recently. He tried for a week to get it to communicate with his PC. No dice. Furious. It took me about two minutes to make that thing sit up and behave through my mac mini.

Hmmm, $2500 laptop couldn't do what my $499 mini could in five minutes. That mixer is collecting dust at his house, four months later.

Sorry to turn this into a PC bashing thread, but I have strong feelings on this. Microsoft got lazy and arrogant because of a 90% market share, and they stopped caring about things. This made computer people mad, thusly, spyware and viruses.

One additional reason for Mozilla Firefox -- no spyware. ;-)

To repeat, other than my Mom, and my own, yet extremely brief, dealings with Mac, I have heard nothing but great things about Macs from Mac users. Their plug and play system and great recommendations are one of the reasons I convinced her to get one.

You can get a Mac mini for $599, base model.

As far as customer support, I wouldn't know because I haven't had one SECOND of problems with my machine. When I got high-speed installed at the house, the mediacom fella set up the cable modem, handed me the network cable, and I plugged it in. I opened my browser, went to the preferences pane, and clicked the "automatically detect ethernet settings" button. I have blazing through the internet ever since. I used to dog Macintosh out to anyone who would listen, just because it was different. That was before they narrowed the field on PC. The stuff that comes bundled in the operating system is pure brilliance.

Also, nowadays when you order one, you have the option of getting the harddrive partitioned and having Windows XP installed along side the Mac OS. This, to me, is like putting ketchup all over your filet mignon, but whatever.

If someone has a problem with a newly purchased Mac, I would come over and help you fix it. It seriously breaks my heart to think of people red-in-the-face mad at their PC's for acting the way they do. A friend of mine bought a fancy new recording mixer/computer interface recently. He tried for a week to get it to communicate with his PC. No dice. Furious. It took me about two minutes to make that thing sit up and behave through my mac mini.

Hmmm, $2500 laptop couldn't do what my $499 mini could in five minutes. That mixer is collecting dust at his house, four months later.

Sorry to turn this into a PC bashing thread, but I have strong feelings on this. Microsoft got lazy and arrogant because of a 90% market share, and they stopped caring about things. This made computer people mad, thusly, spyware and viruses.

"Re-Boot the computer" - I hear my clients say that all the time who have PC's. NEVER with a Mac!!!

Yippie and Dan, what would be the disadvantages of having a Mac? What if you have Microsoft at work can you bring work home and work on the Mac? Will things convert? I am not very computer literate, please explain the differences. Thanks.

...oh dbuck! I wondered the same thing. But, somehow I ended up at the Apple Store last night and listened to the speel with Mr. K. I started glazing over at which point Mr. Kitty decided that's what we needed. I think the deal is you can buy a Windows XP program for the computer. We are taking in our old computer and having things transferred today. Thank goodness for my laptop...I may get lost in Appleland!